FAQs

Frequently Asked Questions – Dog Walking 🐾

Here are some common questions clients ask about our dog walking services at TLC Dog Walking. If you have any other queries, feel free to get in touch!

📌 General Dog Walking Questions

❓ How long are the walks? Our standard group walks last over 60 minutes, not including travel time. Puppies and older dogs may have shorter, more suitable walks if required.

❓ Do you walk dogs in all weather? Yes! We walk in rain, snow, and sunshine, ensuring your dog gets their exercise whenever possible. In extreme weather (heatwaves, storms, or icy conditions), we may adjust walk times for safety.

❓ Do you cancel walks on bank holidays and weekends?Yes, all walks are cancelled on bank holidays. Weekend walks are available at an extra cost, and bank holiday walks (if available) are charged at double time.

❓ What areas do you cover? We provide dog walking services in Halifax, Shelf, Brighouse, Elland, Queensbury, Low Moor, and Wyke and surrounding areas, contact us if you think we may cover your area.

📌 Group Walks & Solo Walks

❓ How many dogs are walked together? Our group walks include small, carefully matched groups to ensure a safe and enjoyable experience. Our small groups are two or three dogs, our regular groups are 3-6 dogs.

❓ My dog isn’t good with others. Can they still be walked? Yes! We offer solo walks for dogs who prefer their own space or need extra training and support. We also provide small group walks for dogs that may be selective about their company. Solo walks are not gernerally at the peak walking lunch slot.

❓ Can my puppy join a group walk? We offer puppy walks to introduce young dogs to walking in a safe and structured way. Once your puppy is confident and ready, we can discuss moving them into a suitable group.

❓ Do you offer training during walks? Yes! We provide “Dog School on the Go”, where we reinforce lead manners, recall, impulse control, and confidence-building while out on walks. However, all walks do provide some basic training.

📌 Safety & Requirements

❓ What do I need to leave out for my dog’s walk?

Please provide:✔ A secure harness (suitable for vehicle transport)✔ A collar with a name tag (legal requirement)✔ A lead✔ A towel for muddy paws✔ Treats (if your dog has dietary restrictions)✔ A Kong with food inside (if needed after the walk)

❓ Will my dog be transported in a vehicle? Yes, dogs are securely transported in safety-fitted vehicles with proper restraints.

❓ Do you have insurance? Yes, TLC Dog Walking is fully insured, giving you peace of mind while your dog is in our care.

❓ What happens if my dog gets dirty on the walk? We do our best to clean muddy paws before returning your dog home. Please leave a towel out for drying.

❓ What if my dog has health issues or is recovering from an injury? We can tailor walks to suit your dog’s needs, whether that means a shorter solo walk or a gentle-paced outing.

📌 Booking & Payments

❓ How do I book a walk? You can book by contacting us directly via email to your team leader or our Petsitter Portal.

❓ Can I cancel a walk? Yes, but not on the morning of the walk please as we carefully structure the walks so all the dogs are happy, if we have to remove a dog from a walk it can throw out the whole day.

❓ Do you offer discounts? Yes! Our TLC Family Club offers £2 off every booking when you sign up for a 6-month (£300) or 12-month (£500) membership.

❓ How do I pay? We accept bank transfers and other agreed payment methods. Payments are made as per the agreed schedule.